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Showing posts from September, 2011

Official Statement from CSA 9.30.11

Below is the official statement from CSA Travel Protection regarding coverage after Hurricane Irene.
Due to Hurricane Irene, Dare County, NC issued a Mandatory Evacuation Order on August 25, 2011. That order was lifted on September 15, with the exception of the villages of Rodanthe, Waves and Salvo, which are still under Mandatory Evacuation. Access to the remainder of the Hatteras Island area after September 15 has been restricted to ferry service, as Highway 12 is still being repaired. Currently, visitors to the Hatteras area are dealing with reduced ferry capacity that may delay their arrival dates.
CSA’s policy provides coverage for visitors unable to travel to areas that were under the Mandatory Evacuation order at the time of their scheduled trip. Unfortunately, the policy does not provide coverage for Trip Cancellation or Trip Interruption as a result of reduced ferry capacity; however, there is coverage under Travel Delay for additional accommodation expenses incurred while wait…

After the Storm FAQ

Here are a few frequently asked questions off our Facebook page. Check here to see if any of your questions have been answered. We will try to update this with new questions and answers when we get them. Thank you!
What is the best way to follow up with a request for comp time?

You can call 800.428.8372 to speak with a reservation specialist or email info@hatterasrealty.com. Please be patient for a response. Contacting homeowners can take several weeks. We will get back to you as soon as possible.

When can we come back on the island?
HWY 12 is open to all traffic via the temporary bridge at Pea Island. All vehicles have through access to all villages.

Where can we get official information?
Check http://www.darenc.com/ for official announcements from Dare County. The Emergencey Management Bulletins will keep you informed with the latest information.

For those of us that want to help, what are reputable local charities that are supporting the local people?
Check out the Outer Banks Relief Fou…

Technical Issues 9.21.11

Attention all guests and homeowners:

We are currently experiencing technical issues with our phones and Internet services at our offices. We are unable to receive or make outgoing calls or emails. Please be patient as we hope to have services back up and running shortly.

Thank you for your understanding!
http://www.hatterasrealty.com/

Message from Stewart Regarding CSA

From Stewart Couch, Owner of Hatteras Realty
I posted a video on 15-SEP wherein I attempted to answer many questions you have concerning access to Hatteras Island and the status of trip insurance. We are still awaiting a conclusive answer as CSA, their attorneys and the attorneys for the reinsurer are locked in debate as to the obligations of the reinsurer, and the language per the Dare County Board of Commissioners on September 12. It ain't over 'til it's over.

I received a personal e-mail from an executive of CSA and I am sharing with you an excerpt from her e-mail to me. This personal e-mail to me does not necessarily reflect the views of CSA, but is the personal view of this CSA executive. As per my video, let's wait and see what happens as the discussion progresses. Please know that CSA is a reputable company and has been serving the public for decades in good stead. They want to cover your losses but have to obtain the go ahead to get the monies from the reinsure…

After the Storm Update 9.16.11 6PM

Dare County Public Official Evacuation Advisory - Fri 9/16, 6:00pm

MANDATORY PROHIBITION OF HATTERAS ISLAND VISITORS WITHOUT FERRY RESERVATIONS

Due to changing weather conditions that have suspended the emergency ferry service between Stumpy Point and Rodanthe, Dare County has placed a mandatory prohibition on visitors without ferry reservations to Avon, Buxton, Frisco and Hatteras Village.

There are supplies, facilities and infrastructure to safely accommodate visitors currently on the island and for those with ferry reservations; however, suspension of the emergency ferry service has compromised the supply lines and other infrastructure needed to preserve and protect public safety for additional guests who cannot secure access via the ferry service from Swan Quarter and Cedar Island.

Once operational, the emergency ferry, from Stumpy Point to Rodanthe, will only transport critical personnel, insurance adjusters, vendors carrying essential commodities, residents, and non-resident pr…

After the Storm Update- Visitor Re-entry

VISITOR RE-ENTRY FOR AVON, BUXTON, FRISCO AND HATTERAS VILLAGE BEGINS ON THURSDAY, SEPTEMBER 15 AT 7:00am VIA FERRY SERVICE FROM SWAN QUARTER OR CEDAR ISLAND ---

Visitor Re-entry for Avon, Buxton, Frisco, and Hatteras Village begins on Thursday, September 15 at 7:00 a.m. via ferry service from Swan Quarter or Cedar Island. Visitors traveling to these Villages will only be allowed to enter the island by ferry service originating in Swan Quarter or Cedar Island through Ocracoke to the ferry docks at Hatteras Village. Visitors will not be permitted on the emergency ferry route from Stumpy Point to Rodanthe.
The ferry route from Swan Quarter or Cedar Island requires a reservation and there is a fee for a portion of the trip. To make a mandatory reservation, call 1-800-293-3779 (press 2) or online at www.ncferry.org Visitors are encouraged to make ferry reservations as soon as possible for both their departure trip AND return trip.

EMERGENCY FERRY SERVICE FROM STUMPY POINT TO RODANTHE

The …

After the Storm Update 9.9.11 6PM

Re-Entry for Hatteras Island Non-Resident Property Owners Begins Saturday

Re-entry for Hatteras Island non-resident property owners will begin at 6:00 a.m. Saturday, September 10 at the NCDOT ferry dock at Stumpy Point on the Dare County Mainland.

All non-Resident property owners will be required to show a 2008/2009 Red re-entry permit or a Dare County tax receipt along with a driver’s license. Copies of tax receipts are available on the “Public Information Files” on the Dare County Website http://www.darenc.com/

During the re-entry of non-resident property owners, long lines and waiting delays are anticipated while the ferries are operating at maximum capacity. In order to accommodate as many non-resident property owners as possible, the Ferry Division of NCDOT is supporting the re-entry effort with round the clock 24 hour emergency ferry service.

NCDOT advises that technical problems can occur, without notice, that could delay or interrupt the emergency ferry service. These includ…
From North Carolina Dept. of Transportation
BRIDGE PIECES FOR N.C. 12 ARRIVING DAILY

Pieces of a temporary bridge for the largest breach on N.C. 12 began arriving Wednesday as crews continued to make great progress in repairing the rest of the highway along Pea and Hatteras islands.

The bridge itself is a two-lane Mabey Universal Bridge manufactured by Mabey Bridge Ltd. of Baltimore, Md. The modular design allows the bridge to be put together quickly, allowing traffic to resume flowing, while the strength and durability allow the bridge to remain in place as long as necessary while NCDOT devises a plan to permanently repair the damage caused by Hurricane Irene to N.C. 12.

Trucks carrying pieces of the bridge began leaving Baltimore Tuesday, Sept. 6 headed to Pea Island. In total 17 trucks have arrived to the site carrying pieces of the bridge as of this morning.

Facts on the temporary bridge:

• Manufactured by Mabey Bridge.
• Estimated cost is $2.6 million.
• Arriving in 30 truckload…

After the Storm Update 9.8.11 5PM

Re-Entry for Hatteras Island Non-Resident Property Owners Begins Saturday

Re-entry for Hatteras Island non-resident property owners will begin at 6:00 a.m. Saturday, September 10 at the NCDOT ferry dock at Stumpy Point on the Dare County Mainland.

All non-Resident property owners will be required to show a 2008/2009 Red re-entry permit or a Dare County tax receipt along with a driver’s license. Copies of tax receipts are available on the “Public Information Files” on the Dare County Website http://www.darenc.com/

During the re-entry of non-resident property owners, long lines and waiting delays are anticipated while the ferries are operating at maximum capacity. In order to accommodate as many non-resident property owners as possible, the Ferry Division of NCDOT is supporting the re-entry effort with round the clock 24 hour emergency ferry service.

NCDOT advises that technical problems can occur, without notice, that could delay or interrupt the emergency ferry service. These includ…

After the Storm Update 9.7.11

Ferry Schedule Expands to Support Recovery Efforts

The Ferry Division of NCDOT is doing everything possible to support the re-entry effort to Hatteras Island. They have expanded the number of available ferry trips each day between Stumpy Point and Rodanthe in order to help more residents return to their homes.

The Ferry Division has increased the number of daily trips from12 to 16, which provides 24 hour coverage. This has been done to accommodate the greatest number of returning residents and critical personnel, and to facilitate the flow of essential commodities such as food and fuel.

Returning residents should be aware that even with the additional ferry trips, delays and long lines are possible. Everyone is asked to please be patient during the re-entry process. Your cooperation and courtesy is appreciated and will assist the Ferry Division in accomplishing its mission.

Residents should also be aware that technical problems can arise, without notice, that could delay or interrup…

After the Storm Update 9.6.11 5PM

Storm Recovery Update


RE-ENTRY GUIDELINES NOW IN EFFECT FOR HATTERAS ISLAND – 
Re-entry to Hatteras Island, from the NCDOT ferry dock at Stumpy Point on the Dare County Mainland, is available for the following – 
• Hatteras Island Residents with proper identification may re-enter any of the Villages with proper identification. Residents must present a driver’s license showing a local address for one of the Hatteras Island Villages. Residents are now able to travel to and from the Island by ferry without obtaining a special pass.
• Insurance Adjusters with identification may re-enter Hatteras Island.
• Critical Businesses (Non-Resident Essential Personnel) Priority Two with a light blue re-entry permit card may also re-enter. 

FERRY SCHEDULE – 
The NCDOT Ferry Division is offering 12 departures from each side to assist with the re-entry process for Hatteras Island. For ferry information, call 1-800-BY-FERRY:
Departing Stumpy Point at 12:30 a.m., 4 a.m., 6:30 a.m., 8 a.m., 10 a.m., 10:30 a.m., …

After the Storm Update 9.6.11

Re-Entry for Residents of all Hatteras Island Villages & Insurance Adjusters, Resumes Tuesday

Re-Entry for residents of all Hatteras Island Villages and Insurance Adjusters with identification, will resume Tuesday, September 6 at 6:00 a.m. NCDOT is making repairs over night to the damaged ferry dock at Stumpy Point on the Dare County Mainland. When re-entry resumes Tuesday morning at 6:00 a.m., motorists are asked to be patient.

Residents must present a driver’s license showing a local address for one of the Hatteras Island Villages.

This re-entry applies to residents in all Hatteras Island Villages. It supersedes the previously announced staged re-entry by village with alphabetically based boarding times. The resident re-entry also includes insurance adjusters with proper identification.

For ferry schedule information, call the NCDOT Ferry Division at 1-800-BY-FERRY.


Updated Information for Non-Resident Property Owners

As further progress is made solidifying the recovery infrast…

After the Storm Update 9.5.11 4PM

Resident Re-Entry to Hatteras Temporarily Suspended Due to Damaged Equipment

The Re-Entry for Hatteras Island Residents originating at the Stumpy Point ferry docks has been suspended. A supporting structure for the ferry ramp was damaged by heavy equipment while loading onto the Ferry.

NCDOT is working diligently to correct the problem as quickly as possible, however it may take 24 hours for the replacement equipment to arrive and be installed. Announcements will be made when resident re-entry to Hatteras Island Villages will resume.


CHEC Update

Shortly after 4:00 pm Monday, September 05, 2011, just over one week since Hurricane Irene created several breaches and one new inlet on Hatteras Island, CHEC energized the temporarily restored 115kV transmission line. Dominion Power required that the Buxton and Ocracoke diesel generating plants be shut down, so all villages experienced an outage during the transition from diesel to mainland power.

CHEC has been in contact with NCDOT to begin…

After the Storm Update 9.4.11 9PM

Re-Entry for Residents of All Hatteras Island Villages Begins Monday at Noon

Re-Entry for Hatteras Island Residents, with proper identification, will begin at 12:00 noon, Monday, September 5. Residents must present a driver’s license showing a local address for one of the Hatteras Island Villages.

This re-entry applies to residents in all Hatteras Island Villages and beginning at 12:00 noon Monday it will supersede the previously announced staged re-entry by village with alphabetically based boarding times. However, residents of Hatteras Village that were scheduled for staged re-entry prior to 12:00 noon Monday will be accommodated as planned.

The resident re-entry beginning at 12:00 noon Monday also includes insurance adjusters with proper identification.

The expanded re-entry for residents is possible due to the progress that has been made restoring vital services and infrastructure throughout all the villages of the island.

Although the Ferry Division will be operating multiple …

After the Storm Update 9.3.11 2PM

Residents Now on Hatteras Island May Leave and Return and Other Information
Updated Information for Hatteras Island Visitors
Dare County Emergency Management is continuing to monitor progress in the ongoing effort to restore the services that need to be in place to support visitor re-entry. Although progress has been made, the infrastructure is too fragile at this time to allow re-entry of non-residents.
Visitors with upcoming travel plans for Hatteras Island are advised that visitor re-entry will not begin until a future date, sometime after September 17.
There are many factors to consider in determining when visitor re-entry can begin. These include reliable utility services, road conditions, debris removal, and the availability of food, water, essential supplies and other commodities. Other determining factors include adequate infrastructure to assure public health, safety and welfare as well as the restoration of vital business services that are needed to sustain and serve non-reside…

After the Storm Update September 2, 2011 4PM

IMPORTANT INFORMATION FOR HATTERAS ISLAND VISITORS
In response to requests from visitors with upcoming travel plans for Hatteras Island, Emergency Management advises that visitor re-entry will not begin until a future date, sometime after September 17. As vital services are restored and the infrastructure is in place to support visitor re-entry, announcements will be made.
Visitors with travel plans to Hatteras Island, anytime over the next few weeks, should seek accommodations elsewhere in Dare County, north of Oregon Inlet. If you need help finding lodging, contact the Outer Banks Visitors Bureau at 1-877-629-4386 or visit http://www.outerbanks.org/

Hatteras Realty suggests that our guests contact Brindley Beach Vacations, Village Realty and/or Resort Realty for alternative vacation plans. Please let them know if you are a Hatteras Realty guest.


Vendors Requested to Use Special Hours

Vendors carrying commodities to resupply Hatteras Island from Stumpy Point are asked to use the hours…

After the Storm Update September 2, 2011

Alternative Outer Banks Vacations
We recently had several other vacation rental companies on the northern Outer Banks offer to work with our guests for alternative vacation options. Guests scheduled to arrive this weekend that are interested in alternatives for a vacation on the Outer Banks, can contact Brindley Beach Vacations, Village Realty or Resort Realty. Their information is provided below. They have agreed to work with us, and our guests, to find new accomodations. Brindley will make every attempt to find you a similar property, and in the same price range that you orginially paid for your Hatteras Island home. When you contact Brindley Beach Vacations, Resort Realty or Village Realty please let them know that you are a Hatteras Realty guest.

It is important to know that the trip insurance only covers the days lost due to a mandatory evacuation. No one knows at this point when the mandatory evacuation will be lifted, but we will post all evacuation updates to our website and F…

After The Storm September 2, 2011 11:45 AM

September 2, 2011 11:45 AM

Residents are being let back onto Hatteras Island Sunday starting with Buxton Village, Monday with Hatteras and Tuesday with Frisco followed by Avon and Rodanthe, Waves and Salvo. Next tier will be property owners, then insurance adjusters. Those homes that have such damage as to warrant an insurance claim will need an adjuster to come out and inspect.

The houses overall fared very well with most homes East of Highway 12 suffering only minimal damage, if any. Other homes on the soundfront have more damage due to the swimming pools and decks lifting up from the flood waters. For the most part, the living areas are fine. However, some houses did have shingles blown off, windows broken and water intrusion causing drywall to collapse, wet carpets, etc. I would say out of 565 homes, 60 homes need serious attention before they can be rented.

We are dog tired and I am sending select employees home to have a day off. Most have issues with their own properties, but…

Hurricane Irene Update September 1, 2011 7PM

Staged Re-Entry, By Village, Begins Sunday for Hatteras Island Residents
The first phase of a staged re-entry for residents of Hatteras Island begins 6:00 a.m. Sunday, September 4.

The staged re-entry will begin with the villages of Buxton, Hatteras, and Frisco. Conditions, utility service and other supporting infrastructure in those villages is the most conducive for re-entry at this time. As conditions improve in the remaining villages, re-entry will be established and announced as soon as possible.

Re-entry will originate at the NDCOT Ferry dock at Stumpy Point, on the Dare County Mainland. The re-entry times are staggered throughout the day in order to avoid long lines and further inconvenience.

Prior to entering the ferry, the vehicle operator must present a driver’s license showing a local address for the Village designated for re-entry with a last name matching the alphabetically indexed ferry boarding times. Following is the staged re-entry schedule –

Sunday, Sept 4 – Buxton …

Hurricane Irene- After the Storm Sept.1, 2011

September 1, 2011 5:15 PM

Hatteras Island is still under a mandatory evacuation, but the situation improves as each day passes. Yesterday cell phone service was restored to most of the Island as well as regular phone lines and Internet. The fiber optic cables were run across the breach using kayaks and jet skis, and restored much hope for locals. Power has been established in all of the villages by means of generators. Several local restaurants have opened for business, the lines waiting for gas have ceased and mail services have resumed. Locals need this normalcy to stay sane.

On the flip side, everything that was green before the storm is now dead. If the wind didn’t kill it, the flood water did. Piles of debris, ruined furniture, appliances and shingles lay on the side of Hwy 12 and the smell of muck lingers where there is still sitting sound water. This water has filled many homes in the tri-villages including the Waves office, where tide lines show signs of up to 4’ of water.

Th…